(From Yelp) I can’t say enough good things about The Home Hero. First, their marketing is genius. Their “Schoolhouse Rocky”-inspired logo stuck in my brain. My hero zero! Five stars for marketing.
Then, I visited their website, which explains exactly what they do and don’t offer, has referral service for what little they don’t offer, and allows you to send photos and descriptions electronically of the job(s) you want done so they have an idea of what you want before their inspection visit. Five stars for web design.
Then the business owner personally visited to inspect the site. He kept in constant text contact, and even asked to come early, to which I readily agreed. He did not keep me waiting, was very congenial, had a real can-do attitude, and even talked me out of rushing into certain jobs now, which really impressed me. Five stars for responsiveness and integrity.
Within HOURS, his manager had emailed me a detailed quote, a work schedule, and a referral for HVAC services. I had a question about certain details, and she was very responsive and willing to work with me. They asked me to pay half down, and the other half when the work was done. I was able to pay with a click of my computer touchpad from a link in their email. It was so easy. Five stars for that part too!
Then the company sent me email reminders of each day of the work schedule. I have had such bad experiences with contractors in the past, that even after all this professionalism, the cynical part of my brain kept thinking, “yeah, for all the reminders YOU’RE sending ME, we’ll see if your workers are punctual.” He was! One guy came for three visits. He came on time, did a great job with each visit, and cleaned up after each phase of the work. I even had to pick up my kids from school, bring them home, cook and serve dinner while he worked, and their buzzing around him didn’t phase him! He demonstrated the utmost professionalism! He finished the work on time, kept to the schedule, and shook my hand as he left. FIVE. STARS.
If every contractor operated like The Home Hero, our world would be an ecumenopolitan utopia. I’ll definitely be using The Home Hero again!