Program description. The Home Hero Customer Care sends service-related text messages from (267) 291-0388, including estimate follow-ups, appointment scheduling and confirmations, technician arrival updates, job status updates, invoices and payment notices, and receiving project photos you send for estimates. We do not send marketing messages through this program.
- Message frequency varies (typically 2-6 messages per job).
- Msg & data rates may apply.
- Reply STOP to cancel at any time. You will receive one confirmation message and no further texts.
- Reply HELP for help, or contact help@thehomehero.com or (267) 291-4376.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of purchase.
See our Privacy Policy. Questions: The Home Hero LLC, 421 Old Gulph Road, Penn Valley, PA 19072 · help@thehomehero.com · (267) 291-4376.
How Customers Agree to Receive Texts
- Texting us first. Customers who text (267) 291-0388 to ask about service consent to receive replies about their request.
- Verbal consent. When a customer requests service by phone or in person, we ask: “May we text you about your estimate, appointment scheduling, and job updates? Message frequency varies; msg & data rates may apply. Reply STOP to opt out, HELP for help. Do you agree?” We text only customers who say yes, and we record their consent.
- Web form. Customers may opt in on our service request form by checking an unchecked box: